---
title: "A guest says they didn't get the invitation"
description: "A quick checklist to find out what happened."
canonical: https://app.ueventi.com/docs/en/articles/guest-didnt-get-invitation
last_updated: 2026-10-14
language: en
collection: Troubleshooting
---

# A guest says they didn't get the invitation

A quick checklist to find out what happened.

All collections: [Troubleshooting](https://app.ueventi.com/docs/en/troubleshooting)

1. **Check the number.** Open the guest in the **Guest list** and make sure the phone number and country code are right.
2. **Check the Activity tab.** In the **Guest journey**, find the guest and look at their **Status**. If they aren't there, they may have been added after sending started. Use **Send to new guests**.
3. **Check quiet hours.** A message that lands in quiet hours waits until they end.
4. **Check the channel.** If the guest doesn't use WhatsApp, set their **Preferred channel** to **SMS**.
5. **Check if they opted out.** Guests who replied "mistake" or "stop" don't get further messages.

Need it fixed right now? Open the guest, click **Copy invite link**, and send it to them yourself. Their reply will still be recorded.

## Related articles

- [A message wasn't delivered](https://app.ueventi.com/docs/en/articles/message-not-delivered.md): Why a message can fail, and what to do about it.
- [Sending to guests in other countries](https://app.ueventi.com/docs/en/articles/supported-countries.md): Guests can be anywhere. Here's what to know about international numbers.
- [Duplicate guests](https://app.ueventi.com/docs/en/articles/duplicate-guests.md): How Eventi handles the same phone number twice.
- [I changed the date or venue after sending](https://app.ueventi.com/docs/en/articles/changed-event-details.md): Send the updated invitation to guests who got the old details.