---
title: "Customize your messages"
description: "Choose a message style, add a personal line and a photo, and send yourself a test."
canonical: https://app.ueventi.com/docs/en/articles/customize-messages
last_updated: 2026-10-25
language: en
collection: "Messages & RSVPs"
---

# Customize your messages

Choose a message style, add a personal line and a photo, and send yourself a test.

All collections: [Messages & RSVPs](https://app.ueventi.com/docs/en/messages-and-rsvps)

Messages are built from templates that WhatsApp approved in advance. That's why you can't rewrite the whole text, but you can make each message yours.

In the **Guest journey**, click **Edit** on a step. You can change:

- **Message** - which message to send at this step.
- **Message style** - **Classic**, **Warm & playful**, **Short**, **Formal** or **Traditional**, when the message has them.
- **Personal intro line** - your own words after the greeting, up to 300 characters. You can insert the guest name, event name, date or venue. If your guests speak more than one language, pick a language above the line to write a version for it. Each guest gets the line in their language.
- **Photo (optional)** - an image sent with the message. JPEG or PNG, up to 5MB. Text messages to US and Canadian (+1) numbers include the photo too.
- **How to sign your messages** - for the thank-you message.

## Write your own message

Under **Message text**, choose **Write my own** and write the whole message for each guest language. Use the buttons under the text to add the guest name, event name, date, venue or RSVP link.

Text messages (SMS) use your message right away. On WhatsApp, every message has to be approved by Meta first: click **Send for WhatsApp approval**. It usually takes less than a day, and the status updates on its own. Until it's approved, WhatsApp guests get the style you picked.

If you change an approved message, it needs approval again. If WhatsApp doesn't approve it, you'll see the reason. Change the text and send it again. WhatsApp guests with a +1 number always get the ready-made style.

## Send yourself a test

1. Click **Edit** on a step.
2. Click **Send a test to me**.
3. Enter your phone number and click **Send test**.

> **Note:** If you change the journey after sending started, click **Update journey** and then **Publish** to apply it. Guests continue from their current step. Messages already sent aren't affected.

## Related articles

- [The guest journey](https://app.ueventi.com/docs/en/articles/guest-journey.md): Every message your guests get, in order, and when each one goes out.
- [WhatsApp, SMS and AI calls](https://app.ueventi.com/docs/en/articles/whatsapp-sms-and-calls.md): The three ways Eventi reaches your guests, and how to choose.
- [AI voice calls](https://app.ueventi.com/docs/en/articles/ai-voice-calls.md): An AI assistant calls guests who haven't answered and records their RSVP.
- [Quiet hours and timing](https://app.ueventi.com/docs/en/articles/quiet-hours-and-timing.md): Make sure messages and calls never reach guests at night.
- [What your guests see](https://app.ueventi.com/docs/en/articles/what-guests-see.md): A tour of the personal invitation page your guests open.
- [How RSVPs are recorded](https://app.ueventi.com/docs/en/articles/how-replies-are-recorded.md): Guests can answer on WhatsApp, on their invitation page, or on an AI call.
- [Track sending and delivery](https://app.ueventi.com/docs/en/articles/track-delivery.md): See which messages were sent, delivered and read, and who replied.